Frequently asked questions

Can I order by telephone?

Yes, You can place an order by telephone by calling 1.844.369.1119

Are prices in USD or Euros?

All our prices are in USD.

What shipping and processing options are available?

We offer standard and express shipping to the US, see our shipping and handling page for more details.

How is Sales Tax Charged?

We operate and ship from NH which has no sales tax. 0%.

How can I make a change or cancel my order?

To make a change or cancel your order, please contact our support desk at 1.844.369.1119. Our support desk is available from 9am to 6pm EST - Monday trough Friday. You can also reach us by email if needed on our contact page.

What is BearMerchant's return policy?

We always strive to provide the best products and the best experience for our customers. If anything is wrong with you order, please reach out to us by email or by phone and we will make it right. We cannot accept returns on embroidered, personalized, final–sale or special–order items.

Click here to learn more about our return policy

Security & Payments

What forms of payment are accepted on BearMerchant?

We accept cards from all major networks, including Visa, Mastercard, American Express, Discover Network and JCB. We also accept PayPal, Amazon payments and Apple Pay.

When I submit credit card information on BearMerchant, is it secure?

Our infrastructure is hosted by Shopify. Security is their first priority and they are certified Level 1 PCI DSS compliant, the state of the art in online security. Shopping on Bonjour Petit is entirely safe and secure.

What is the credit card verification number?

This number printed on your card provides a safeguard when a purchase is made using your credit/debit card. For Visa, Mastercard and Discover Network, it is the last three digits printed on the back of the card. For American Express, it is the four digits printed above the account number on the front/right of the card.